Welcome aboard, Angie & Kunal!
We're so happy you're here. We only hire people we genuinely believe will make an impact — and that's you. This hub pulls everything from People Ops & Onboarding into one place so you're not hunting across a dozen Notion pages on day one.
📌 Your role-specific starting points
On top of this shared hub, here's the stuff tailored to each of you. Give these a read in your first few days.
🛠️ Kunal — Engineering
Your home base is the Engineering Onboarding page: access setup, dev environment, the projects you'll touch (P-ETA and the DI-* data-ingestion services), architecture overview, and recorded KT sessions.
🆕🎧 Angie — Customer Success
Get to know our customers, how trials work, and the accounts you'll support. Pair these with the Product Walkthroughs in the Recordings Hub.
🎧📨 For both of you — read before the 29 June All Hands
Please read the product roadmap memo. We'll discuss it in more detail at the 29 June All Hands, which is a great chance to bring your questions.
🗺️And here are the 3 agentic workflows we've been discussing with customers lately. We're betting on being very intentional about agentic workflows — they should drive real ROI, not just add AI for the sake of it. Have a play:
📊Who We Are
A bit of context on what Portcast does and why it matters — so the rest of your onboarding clicks into place.
The short version
Global supply chains are huge, messy, and still surprisingly reactive. Goods move across oceans in containers for weeks, and when a shipment is late it means idle factories, missed commitments, and expensive port fees. Carriers publish ETAs based on planned schedules — but weather, congestion, and breakdowns make those wrong all the time.
Portcast uses real-time satellite (AIS) data, carrier feeds, weather signals, and machine-learning models to predict where shipments actually are and when they'll really arrive — and tells customers what to do when something's about to go wrong. We're on a journey from data → insights → recommendations → actionability, helping supply-chain teams go from reacting to disruptions to deciding ahead of time.
New to logistics? Don't worry — the Industry Primer and Glossary break it all down in plain language.
What we're aiming for
How we operate
We're a lean, remote-first team spread across the globe — Singapore, India, Hong Kong, Vietnam, Indonesia, Malaysia, the Philippines, Europe and more. We're small and move fast, which means real ownership and real impact from day one.
✨ What we offer you
- Real ownership over your work from Day 1
- A real voice and impact on our direction
- Direct access to the founding team — no layers
- The chance to shape a company at an exciting stage
🤲 What we ask of you
- Show up with curiosity, especially when things are unfamiliar
- Own your commitments — flag early when something changes
- Be direct and kind — we default to candor, not politics
- Invest in the team's culture, not just your own output
Org Chart & Team
A lean team of ~35 across ~10 countries. Here's how it's shaped and where you fit. (Need to know who handles what? That's the Who to Ask tab.)
🏢How the team is shaped
Nidhi (CEO & Founder) sits at the top, with G on People/Talent and Aditya on Finance close by. Reporting into Nidhi are the function leads:
- Tech / Engineering — Stephen (Engineering Manager), Andrew/Andrei (Sr. ML Engineer), Kapil (Analytics Manager)
- Product — Simao (Sr. PM), with Manish on design
- Customer Success — Lily (CS Director)
- Sales — Maxime (Sales Director)
- Marketing — Devansh (Marketing Director)
- Solutions — Emma (Enterprise Solutions Director)
- Finance — Aditya, with Enrico on accounting
👋 Where Angie fits
You're a CSM on the Customer Success team, reporting to Lily (CS Director, 🇭🇰). You'll work closely with Aman & Jesus in CS, plus Product and the web-app team.
👋 Where Kunal fits
You're a Sr. Full Stack Engineer on the Tech team, reporting to Stephen (Engineering Manager, 🇮🇩). You'll work alongside Daniel, Uday, Aniket, Minh, Harshal & Shreyas.
CORE Values & Culture
These aren't posters on a wall. They're how we make decisions, give each other feedback, and hire — and how we show up every day. The acronym is CORE.
Living it day to day
Because we're remote, we're deliberate about staying connected — All-Hands, Friday Hangouts, Random Coffee Chats, Lunch & Learns, and the Well-Done bot that turns shoutouts into points (and gift cards). It all lives in Meetings & Rituals.
One more thing you'll hear a lot: everyone is a salesperson. Not in a "close deals" way — but we all help build trust in our brand by sharing our journey. (More on that, plus your LinkedIn welcome post, in Policies & Resources.)
Full Culture page ↗Setup Checklist & Action Items
Your day-one to-do list. Tick things off as you go — progress saves automatically on this device. Mandatory = required; Role-based = depends on your team; Day 1 = do early. Every login link & who to ask is on the Tools & Access tab.
Tools & Access
Unless noted, log in with your Portcast Google account. Some apps sit behind Cognito — one Cognito account unlocks all Cognito-secured apps (request it from the Engineering / Data Science team).
Everyone
| Tool | What it's for | Access |
|---|---|---|
| Slack | Day-to-day chat & announcements | Google login |
| Notion | All docs, policies, playbooks, OKRs | Google login |
| Cosmos | Virtual office — all meetings. Be online in work hours | Google login · office link |
| ClickUp | Tasks & tickets | Google login |
| Talenox | HRIS — leave requests & payslips | Activate with Google email |
| Xero | Expense claims & reimbursements | Request from Finance |
| app.portcast.io | Our product — go play with it | Request credentials (Uday) |
| Metabase | Explore Portcast databases / analytics | Google login |
| Lever | ATS — recruitment & referrals | Role-based |
Also used across the team: Miro & Figma (whiteboarding/design — request access from the team).
🛠️ Engineering — for Kunal
Ping Stephen (Eng Manager) or the Engineering team to get set up. The full guide, project list & KT recordings live on the Engineering Onboarding page ↗.
| Tool | For |
|---|---|
| GitLab | Codebase + CI/CD (set up SSH & 2FA) |
| AWS · Grafana · Sentry | Hosting, monitoring & error tracking (request keys) |
| Hasura · OpenSearch · 5 Dash · Snowflake | Data APIs, logs & production data (Cognito / on need) |
| Testing UI | Safe sandbox of the product to experiment on |
Local setup: VS Code, GitLab SSH, pyenv (Python), nvm (Node), Docker / OrbStack, AWS CLI. Read the Software Development Manifesto, Architecture overview & RFC Docs (linked in the eng onboarding page). Core projects: P-ETA (main app) and the DI-* data-ingestion microservices (Containers, Ports, Schedules, Terminals, Vessels).
By function — other tools
🎧 Customer Success / Sales
HubSpot (CRM), the product web app, Stoplight (API docs). Sales prospecting: Apollo, Wiza, Postmark.
📣 Marketing
HubSpot, SendPulse, Canva, Ahrefs.
📊 Data & Analytics
Metabase, Snowflake, 5dash, stats.portcast.me, GitLab.
🎨 Product & Design
Figma, Notion (PRDs & feature tracker), PostHog, ClickUp.
Ways of Working
We're remote-first and we never track hours. What we care about is outputs, progress, and responsiveness — work that moves and doesn't leave others blocked. Remote flexibility is a privilege we protect by being visible and responsive. These are non-negotiables for a distributed team.
⏰ Core collaboration hours
Be reachable during the shared window for your region — that's when quick back-and-forth happens:
(12:30–7:30PM SGT)
During this window: be online in Slack, present in Cosmos, keep your status accurate, and make sure PTO shows in Google Calendar (which syncs to Slack). Outside the window, work stays async unless it's urgent.
📈 How we track progress
Every team runs on Quarterly OKRs → broken into weekly outputs. We focus on outcomes (did it move the needle?) rather than a list of tasks worked on. Each team shares a simple weekly update so progress stays visible, and you'll review it in your weekly 1:1 with your manager.
Two things that have their own tabs: where things live (Slack vs Cosmos vs Notion vs Drive) and growth & reviews (check-ins, feedback, performance).
Full Ways of Working page ↗HR Policy — the essentials
The friendly digest. The full HR Policy covers more, but here's what matters most in your first weeks. (Leaves, L&D, expenses & performance each have their own tabs.)
🟢 Availability & status
Keep your Slack & Cosmos status honest (Available, Focusing, Lunch, Away, DND, Out Sick 🤒, Vacationing 🏝). If an emergency stops you working a day, tell your manager — that part's mandatory.
💬 Communication
Over-communicate availability, blockers, and timelines. Respond within ~2 hours during collaboration hours; acknowledge even if you don't have the full answer yet.
🤝 Collaboration
Join the team in our Cosmos virtual office during your work hours — it's where meetings & spontaneous huddles happen.
🌈 Embracing our differences
We're a globally diverse team and we like it that way. Practise candor, but never at the expense of respect — no comments around gender, race, religion, disability, sexuality or age that make anyone uncomfortable.
📇 Keep your info updated
Keep your residential address, personal mobile & emergency contact current in Slack and Notion — it matters if we ever need to reach you in a crisis. This one's mandatory.
📱 Social media
Engaging with our posts amplifies the brand. Keep it classy, keep confidential things confidential, and pass any negative/press-y stuff to Devansh (Marketing) rather than reacting yourself.
Where Things Live
Four tools, four jobs. Knowing which to reach for keeps the team fast and stops things getting lost. Here's the simple mental model.
💬 Slack — talk now
Quick questions, pings, alignment, follow-ups, escalating when blocked. It's fast and in-the-moment.
Think: "I need a quick answer or to flag something."
🎥 Cosmos — talk face-to-face
All internal meetings: 1:1s, team syncs, cross-team discussions, quick huddles. Be present here during work hours.
Think: "This is easier said live than typed."
📓 Notion — the source of truth
Anything that must outlive a conversation: policies, playbooks, processes, PRDs, OKRs, onboarding, decisions.
Think: "Someone will need this in 3 months."
📂 Google Drive — the files
The actual documents: Slides decks, Sheets (trackers & data), Docs. Usually linked or embedded from Notion.
Think: "This is a deck/sheet/doc I'm building."
Slack Channel Guide
Where to post what. Search to filter — there are a lot of channels, but you'll get the hang of it fast.
| Channel | Use it for… |
|---|
Meetings & Rituals
Because we're remote and spread across time zones, we're intentional about making time to connect, learn, and have fun. All meetings happen in our Cosmos virtual office.
Your regular rhythm
🏢 All-Hands Mandatory
Bi-weekly, every other Monday 5PM SGT. Team-wide updates by product & function, wins, and shoutouts. (Next one's 29 June — bring your roadmap-memo questions!)
🍽️ Lunch & Learn
Bi-weekly. We spin the wheel to pick a host (who gets a gift card) to share ~10–15 min on their work, a feature, a customer story, or the industry + Q&A.
🎉 Friday Hangout
Every other Friday 4PM SGT. We spin the wheel for a host who picks the activity — games, trivia, storytelling. Hosts & winners get gift cards.
☕ Random Coffee Chats
Slack randomly groups 4–5 teammates for a non-work chat. Snap a photo & post in #team-culture to enter the gift-card spin.
🛠️ Tech Demos
Ad-hoc, usually Tuesdays 5:30PM SGT. Tech team shares features or works-in-progress. Open to all — confirmed in #eta.
📍 Local Team Meetups
3+ teammates in the same city? Grab dinner or do an activity (3rd or last Thursday), reimbursed via Xero — budgets in Expenses.
Quarterly & annual
🎊 Welcome Jam
Quarterly new-joiner session hosted by Jesus — chill & fun, meet the whole team. That's you!
⚡ Hack Day
Quarterly hackathon — teams step away from usual work to experiment and present what they built.
✈️ Company Offsite
Annual in-person gathering (past: Bali, Bangkok; 2026: Kuala Lumpur) — strategy, workshops, Port Calls Awards & team time. See Expenses.
🎁 Year-End Celebration
Secret Santa, fun activities, and a moment to reflect on the year.
Leaves
Rest matters. Leave is pro-rated to your start date, and the leave calendar runs January–December.
Types of leave
🏝 Annual Leave
14 days paid per calendar year (pro-rata). Take it any time after probation. SG-based folks also get Singapore public holidays on top; those outside SG get off-days in-lieu of public holidays (routed via Talenox for capacity planning).
🤒 Sick Leave
14 days per calendar year (pro-rata). Rest and recover — for the flu or anything contagious, please use them.
How to request
Learning & Development
We raise the bar through continuous learning, growth, and well-being. You get up to SGD 1,200 per calendar year to invest in yourself.
What you can spend it on
📈 Learning & development
Courses, certifications, conferences, workshops, role-related books, coaching, subscriptions (Coursera, Udemy, ChatGPT…).
🧘 Wellness & mental health
Gym, yoga, pilates, meditation apps, therapy/counselling with licensed pros, mindfulness & resilience sessions.
🖥️ Work equipment
Laptop/desktop, monitor, desk/chair, keyboard, mouse, headset mic. Role-related & pre-approved by your manager.
How it works
Expenses
How to get money back for work stuff. Everything runs through Xero — submit between the 1st–30th and it's cleared in your next paycheck on the 5th. When in doubt, check with Aditya or G before spending.
✈️ Annual Company Offsite
Once a year the whole team gathers in person for a few days — strategy sessions, workshops, the Port Calls Awards, and plenty of fun. Travel & stay for the offsite are organised and covered by the company. Past trips have been Bali and Bangkok; this year it's Kuala Lumpur.
🌴🏢 Co-working space — if you're outside Singapore
Prefer not to work from home? We reimburse a hotdesk membership (most affordable option) for team members based outside SG. If 2+ of you are in the same city, coordinate and use the same space. Chat with your manager & G, get the monthly budget confirmed, then submit receipts monthly via Xero under the Rent line.
Rough budgets: Asia ~100 SGD + VAT/mo · EU ~125–200 EUR + VAT/mo · hotdesk only · one space per city.
🧳 Work travel — mainly Sales & CS
Most relevant if your role takes you to conferences, events, or customer/partner meetings (typically the Sales & CS teams). Approved by your functional head first — only work-related costs are covered, personal add-ons are on you.
✈️ Flights & stay
Economy only; checked baggage up to 20kg; basic travel insurance covered. Hotels up to 4-star; share where feasible.
🍴 Meals (if not provided)
EU €20/day · US $20/day · Asia SGD 15/day. Client/prospect meals are covered.
🚗 Ground transport
Economical options — Grab, Uber, public transport. Avoid premium rides unless necessary.
📶 Connectivity
Data-only eSIM/SIM for the trip, up to SGD 20/trip. Roaming & monthly plans aren't covered.
📍 Local team meetups
If 3+ teammates share a city, grab dinner or do an activity together (3rd or last Thursday of the month) — reimbursed via Xero. Budgets: SG & HK S$40, Bangalore/Delhi S$30, Manila S$25 per person. Don't forget to share snaps in #team-culture!
Full Travel Expense policy ↗ Co-working policy ↗Growth & Reviews
How we support your growth — from your first 90 days through ongoing feedback and reviews, all tied to our CORE values and your team's KPIs.
🌱 Your first 90 days
Your first 3 months are a probation period. During it, G and your manager run 30 / 60 / 90-day check-ins to make sure you've got what you need, clarify expectations, and surface support early. Expect honest, two-way feedback — and ask questions freely.
🔄 Quarterly feedback
In the 1st week of each quarter, your manager recaps the past quarter and aligns on KPIs for the next. You can also give anonymous upward feedback on your manager via a form HR shares, plus quarterly peer feedback on how well our ways of working are landing.
📅 Annual performance review
Runs once a year (the 2025 cycle kicks off Feb 2026), reflecting on the full calendar year against your KPIs and CORE values, in four stages:
🛟 If expectations aren't being met
We address gaps early and openly. If a pattern persists (missed weekly outputs, repeated delays, low responsiveness, becoming a blocker), it moves to a structured Performance Improvement Plan (PIP) — a ~30-day plan with clear goals, a midpoint check-in, and support — before any further decision. The goal is always to help you succeed. Full detail in the HR Policy ↗.
Who to Ask
Stuck or curious? Here's who owns what. Genuinely — set up a 1:1 with any of these folks to understand how your role connects to theirs. Asking questions is the job in week one.
| Topic | Point of contact |
|---|---|
| HR / People | G (g.belolo@portcast.io) |
| Payroll / payslips | Sunaryo · Enrico |
| Engineering / Tech support | Stephen · Daniel |
| UI / web-app & trial credentials | Uday #trial-deals |
| Data Science / model predictions | Andrew (Andrei) · Pitch |
| Analytics / data viz | Kapil |
| Customers / Customer Success | Lily · Aman · Jesus |
| Product | Simao · Manish |
| Sales | Maxime |
| Marketing / sales enablement | Devansh · Sree |
| Finance / Accounting | Aditya |
👋 Angie — your first contacts
Manager: Lily (CS Director). Lean on Aman & Jesus in CS, Simao for product, and Uday for app/login access.
👋 Kunal — your first contacts
Manager: Stephen (Eng Manager). Lean on Daniel & Uday in eng, Andrew/Pitch for data science, Kapil for analytics.
Industry Primer — Domain 101
New to logistics? Start here. Already in the industry? Use it as a quick reference.
🔍 What Portcast does
A container ship carries thousands of metal boxes across oceans — from a factory in Shanghai to a warehouse in Rotterdam, often through multiple ports, over weeks. When a shipment is late, it means empty factory floors, missed commitments, expensive port fees (demurrage), and cascading failures.
Carriers (Maersk, MSC…) publish ETAs based on planned schedules — but weather, congestion, and breakdowns make those regularly wrong. Portcast uses real-time satellite (AIS) data, carrier updates, weather signals, and ML models to generate more accurate, continuously-updating predictions (pETA) — and tells customers what action to take when something goes wrong.
👥 The three players
| Player | Who they are | Examples |
|---|---|---|
| Carrier | Owns & operates the ships | Maersk, MSC, CMA CGM, Hapag-Lloyd |
| Freight Forwarder / 3PL | Books space from carriers; manages logistics for BCOs | DHL, Yusen, Flexport, Kuehne+Nagel |
| BCO / Shipper | The company whose goods are in the container (our primary focus) | IKEA, AB InBev, Toyota, Unilever |
📦 The product suite
🚢 Container Tracking + pETA
Real-time events + AI predictive ETA. Basic = events + AIS; Premium = pETA, delay reasons, CO2, route. Via API or web app.
🎯 Command Center Nov 2025
Prioritized risk dashboard for high-volume BCOs — segments containers by delay, rollover, idle time, congestion.
🧾 Freight Audit
AI + OCR invoice auditing. 1 in 5 shipping invoices have errors — catches overcharges & builds dispute-ready evidence.
💰 Cost Management May 2026
Financial visibility layer — D&D risk, cost analytics, automated audit, allocation insights. The strategic direction.
✈️ Air Visibility
MAWB tracking — basic milestone & route visibility for air cargo.
🏗️ Terminal & Port Congestion
Terminal-level container data & real-time congestion signals for major ports.
🗺️ The container journey
Glossary
The shipping, Portcast & engineering terms you'll hear in your first weeks. Search to find one fast.
Recordings Hub
One place for recorded sessions across Cosmos, Loom & Google Drive. Most Cosmos replay links need no login.
📦 Product Walkthroughs (self-serve Loom, no login)
▶🍽️ Lunch & Learn highlights
▶🛠️ Engineering KT — for Kunal
▶🎉 Team & culture
▶Policies & Resources
The authoritative pages, plus how to share that you've joined. Bookmark what's relevant to you.
📋 Policies
📜📣 Share that you've joined!
At Portcast, everyone is a salesperson — not in a closing-deals way, but we all help build trust in our brand by sharing our journey. Two easy ways:
1) Welcome Post (on the Portcast company page)
We publish a welcome post on the Portcast LinkedIn page to introduce you and celebrate your joining. Send the following to G or Sree:
- 1 photo (clear + professional is best)
- 3–5 lines about you — for example:
- your role and what you'll work on
- what you're excited to learn / build
- 1 fun fact or interest outside work
2) Culture Spotlight (a personal post from you)
Teammates also share posts about their first few months and the culture here. A couple of examples:
You can also post about what Portcast does and why it matters — the easiest way to "sell" without selling. Share learnings about shipping/logistics challenges, problems we help solve, or insights from your work (no confidential info). Examples: